CMA CGM is a French shipping and logistics company founded in 1978 and is the fourth largest container shipping company in the world. The CMA CGM Group is present in more than 160 countries through its network of over 755 agencies. The abbreviation CMA CGM stands for Compagnie Maritime d'Affrètement Compagnie Générale Maritime.

As we expand our operations into the Solomon Islands, we are looking for a friendly and professional Customer Service Representative.

Division/Department: CMA CGM Agencies
Location: Solomon Islands
Position Reports to: General Manager Solomon Islands
Direct Reports: NIL

ROLES & RESPONSIBILITIES

• Be the 1st point of contact for all customer care enquiries.
• Ensure adherence to responsiveness KPIs on NOVA & Phone queues.
• Provide high quality & consistent service to group customers & work towards customer outreach (via regular calls / QBRs / Meetings)
• Drive performance in collaboration with internal stakeholder.
• Premier / VIP / Elite customer Management – be the Voice of Customer and deliver optimum customer experience

QUALIFICATIONS/EDUCATION

Preferred

• Degree / diploma or equivalent in Logistics / Supply Chain / International Business / Business

TECHNICAL SKILLS

Essential

• Strong organizational and administration skills
• Good computer skills
• Previous experience in a Customer Service role

Preferred

• Knowledge of tariffs.
• Knowledge of CMA CGM Group services/systems.
• Knowledge of shipping and or transport industry.

PERSONAL SKILLS

• Customer oriented approach
• Problem solving abilities
• Excellent communications skills, both written and oral.
• Excellent problem-solving skills with the ability to foster relationships with customers
• Strong telephone etiquette with a strong focus on customer satisfaction
• Ability to meet deadlines and to prioritize workload
• Able to work autonomously and unsupervised.
• Strong organizational and administration skills
• Ability to work on multiple tasks and in a pressurized environment.

HOW TO APPLY

Please send your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to enquiry@pasifikihr.com with the subject line "Customer Service Representative- [Your Name]."

Application Deadline: 31st May2024.